Accessibility Policy
Barry Cullen Cadillac Ltd.
Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Compliance Policy
Effective Date: September 9, 2026
Approved By: Mark Cullen
Review Date: September 9, 2031
Policy Statement
Barry Cullen Cadillac Ltd. is committed to providing a barrier-free environment and ensuring that all individuals are treated with dignity, independence, integration, and equal opportunity. We are dedicated to meeting the accessibility needs of persons with disabilities in a timely manner and in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), including the Integrated Accessibility Standards Regulation (IASR) and the Ontario Human Rights Code.
Barry Cullen Cadillac Ltd. will identify, prevent, and remove barriers that may impede accessibility for customers, employees, applicants, suppliers, visitors, and other stakeholders.
Scope
This policy applies to all employees, managers, contractors, volunteers, and any individuals acting on behalf of Barry Cullen Cadillac Ltd. It applies to all goods, services, facilities, communications, employment practices, and customer interactions.
Customer Service Standards
Barry Cullen Chevrolet Cadillac Ltd. is committed to providing accessible customer service and will:
3.1 Communication
Communicate with persons with disabilities in ways that take into account their disability.
3.2 Assistive Devices
Permit persons with disabilities to use their personal assistive devices when accessing our goods, serices, or facilities, unless prohibited by law.
3.3 Service Animals
Welcome individuals accompanied by a service animal in areas of our premises that are open to the public.
3.4 Support Persons
Permit individuals with disabilities to be accompanied by a support person while accessing our services and facilities.
3.5 Notice of Temporary Disruptions
If there is a temporary disruption of services or facilities that a person with disability use, we will post at each point of entry:
- What the disruption is
- The expected time the disruption will last
- What the available options are to mitigate the disruption
3.6 Feedback Process
Barry Cullen Chevrolet Cadillac Ltd. welcomes feedback regarding accessibility and the manner in which goods and services are provided.
Feedback may be submitted through:
- In person;
- Telephone;
- Email;
- Written correspondence
Feedback will be reviewed and addressed in a timely manner in an accessible format and communication supports requested by the person making the request.
- Information and Communications Standards
Barry Cullen Chevrolet Cadillac Ltd. will:
4.1 Accessible Formats and Communication Supports
Provide accessible formats and communication supports upon request and in a timely manner, taking into account the individual’s accessibility needs and at a cost no greater than the regular cost charged to others.
4.2 Accessible Website and Web Content
Where required under the AODA, Barry Cullen Cadillac Ltd. will ensure that its public website and web content conform to the applicable requirements of the Web Content Accessibility Guidelines (WCAG) as prescribed by the Integrated Accessibility Standards Regulation.
- Employment Standards
Barry Cullen Chevrolet Cadillac Ltd. is committed to fair and accessible employment practices.
5.1 Recruitment
The company will notify employees and the public that accommodations are available for applicants with disabilities throughout the recruitment process.
Applicants selected for an interview or assessment will be informed that accommodations are available upon request.
Successful applicants will be informed of the company’s policies supporting employees with disabilities. The employment agreement will stipulate that a request for accommodation be sent to the hiring manager and the general manager at info@barrycullen.com and to refer to items 5.5 and 5.6 in the Accessibility Policy.
5.2 Workplace Information
Employees will be informed of policies used to support employees with disabilities, including updates to those policies.
5.3 Accessible Formats and Communication Supports for Employees
Upon request, accessible workplace information and communication supports will be provided to employees with disabilities.
5.4 Workplace Emergency Response Information
Individualized workplace emergency response information will be provided to employees with disabilities when required and where the disability necessitates such information. We will review the individual emergency response information when:
(a) when the employee moves to a different location in the organization;
(b) when the employee’s overall accommodations needs or plans are reviewed; and
(c) when the employer reviews its general emergency response policies.
5.5 Individual Accommodation Plans
The company will develop and maintain documented individual accommodation plans for employees with disabilities, where required. Confirmation from a doctor may be required in creating individual accommodation plans.
5.6 Return-to-Work Process
Barry Cullen Chevrolet Cadillac Ltd. will maintain a documented return-to-work process for employees who have been absent due to a disability and require disability-related accommodations to return to work.
5.7 Performance Management, Career Development, and Redeployment
Accessibility needs and individual accommodation plans will be considered during:
- Performance management processes;
- Career development and advancement opportunities; and
- Redeployment activities.
- Training
Barry Cullen Chevrolet Cadillac Ltd. will provide training to:
- All employees and managers;
- Individuals who participate in developing company policies; and
- Other persons who provide goods, services, or facilities on behalf of the company.
Training will include:
- The purposes of the AODA;
- Requirements of the Accessibility Standards applicable to the company;
- The Ontario Human Rights Code as it relates to persons with disabilities;
- How to interact and communicate with persons with various disabilities;
- How to interact with individuals who use assistive devices, support persons, or service animals; and
- What to do if a person with a disability is having difficulty accessing the company’s goods, services, or facilities.
Training will be provided as soon as practicable and whenever changes are made to accessibility policies or practices.
Records of training will be maintained as required by law.
- Design of Public Spaces
Where applicable, Barry Cullen Cadillac Ltd. will comply with the Design of Public Spaces Standards under the AODA when constructing or making major modifications to public spaces covered by the legislation.
- When our facility restricts the interaction ensure that staff interact in a way that meets the person’s disability ie; for a person in a wheel chair, come out from behind the reception desk and greet the person on their level.
Procedures will be established for preventive and emergency maintenance of accessible elements and for addressing temporary disruptions.
- Multi-Year Accessibility Plan
Where required by law, Barry Cullen Cadillac Ltd. will develop, maintain, and update a Multi-Year Accessibility Plan outlining its strategy to prevent and remove barriers and meet accessibility requirements under the AODA.
The plan will be reviewed and updated at least once every five years and made available in an accessible format upon request.
- Availability of Documents
This policy and any documents required by the AODA will be made available to the public upon request and in accessible formats or with communication supports, as appropriate.
- Questions About This Policy
Questions or concerns regarding this Accessibility Policy may be directed to:
General Manager
Barry Cullen Chevrolet Cadillac Ltd.
905 Woodlawn Road West
Guelph, Ontario N1K 1B7
Phone: 519-824-0210
Email: info@barrycullen.com
Approved by: Mark Cullen
Title: President
Date: September 9, 2026